Customer Care: Attack of the template.

Templates, presets, defaults, they’re all useful tools for improving efficiency. In fact, in the Ad Giants One System, templates are key elements that allow clients to customize and localize their advertising quickly and easily.

But templates are not automatic, though apparently someone in the customer care department of my cable provider thinks so.

I received this in response to questions about why they raised the rent for my DVR by 40 percent and why some of its outputs and functions are non-functional.